Legal

Privacy Policy

Last updated: July 7, 2026

This Privacy Policy explains how Refoamed sp. z o.o. ("LIPIDA LABS," "we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from our online store. If you have any questions, contact us at hello@refoamed.com.

1.Information we collect

Information you provide to us

When you place an order or contact us, we collect the information you give us, such as your name, email address, shipping and billing address, phone number, and order details. Payment card details are entered directly with our payment processor — we do not store full card numbers on our servers.

Information we collect automatically

When you browse our store, we automatically collect certain information about your device and how you interact with our site, including your IP address, device and browser type, pages viewed, referring pages, and the dates and times of your visits. We collect this information using cookies and similar technologies (see "Cookies and tracking technologies" below).

Information from third parties

We may receive information about you from service providers who help us operate our store, such as payment processors, shipping carriers, and analytics and advertising partners.

2.How we use your information

We use the information we collect to:

fulfill and manage your orders, process payments, arrange shipping, and provide customer support;
send you transactional messages, such as order confirmations and shipping updates;
with your consent where required, send you marketing emails about our products and offers — you can unsubscribe at any time;
operate, maintain, improve, and secure our website, and detect and prevent fraud;
comply with our legal obligations and enforce our terms.

3.Cookies and tracking technologies

We use cookies and similar technologies to run our store and understand how it is used:

Essential cookies keep the site working (for example, your cart and checkout);
Analytics cookies (for example, Google Analytics) help us understand how visitors use our site;
Advertising cookies and pixels (for example, the Meta Pixel and Google Ads) let us measure our marketing and show you relevant ads.

You can control cookies through your browser settings: Microsoft Edge / Safari / Chrome / Firefox. We honor the Global Privacy Control (GPC) browser signal as a valid request to opt out of the "sale" or "sharing" of personal information where applicable.

4.How we share your information

We share personal information with service providers that perform functions on our behalf, including: payment processing (for example, Shopify Payments and PayPal), order fulfillment and shipping carriers, email and marketing providers, and analytics and advertising partners (for example, Google and Meta). We may also disclose information to comply with the law, respond to legal requests, protect our rights, or in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money. However, our use of advertising cookies and pixels may be considered a "sale" or "sharing" of personal information for targeted advertising under certain US state privacy laws. You can opt out at any time — see "Your US privacy rights" below.

5.Your US privacy rights

Depending on where you live (for example, California, Virginia, Colorado, Connecticut, Utah, and other states with privacy laws), you may have the right to:

know about and access the personal information we hold about you;
correct inaccurate personal information;
request deletion of your personal information;
opt out of the "sale" or "sharing" of your personal information and of targeted advertising;
not receive discriminatory treatment for exercising your rights.

California residents (CCPA/CPRA): you also have the right to request the categories and specific pieces of personal information we have collected, and to limit the use of any sensitive personal information.

How to exercise your rights

To exercise any of these rights, email us at hello@refoamed.com. We will verify your identity before responding, and you may use an authorized agent to submit a request on your behalf. To opt out of the sale or sharing of your personal information for targeted advertising, email us with the subject line "Do Not Sell or Share My Personal Information" or enable the Global Privacy Control signal in your browser.

6.Data retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, tax, and accounting requirements. When it is no longer needed, we delete or anonymize it.

7.Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8.Children's privacy

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9.International data transfers

We are based in Poland (European Union). If you access our store from the United States, your personal information may be transferred to, stored, and processed in the European Union and other countries where we or our service providers operate. We take appropriate steps to safeguard such transfers.

10.Third-party links

Our site may contain links to third-party websites and services that we do not operate. We are not responsible for their privacy practices; we encourage you to review their privacy policies.

11.Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version, and material changes will be posted on this page.